Privacy Policy

privacy policy

Privacy Policy

 

PRIVACY NOTICE

 

Last updated September 16, 2020

 

At Cobac Security Ltd (operating as Cobac Security, also referred to in this policy as ‘we’, ‘us’ or ‘our’) we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what happens to any personal data you may provide us or we choose to collect. This policy is periodically updated so please review it from time to time.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at information@cobacsecurity.co.uk. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Website immediately.

This privacy notice applies to all information collected through our Services (which includes our Website), as well as any related services, sales, marketing or events.

This website is owned by Cobac Security. We can be contacted by email at information@cobacsecurity.co.uk; phone at +44 (0)1332 948320 or post at Cobac Security, The Old Vicarage, Market Street, Castle Donington, Leicestershire, DE74 2JB.

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. CONTROLS FOR DO-NOT-TRACK FEATURES

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

12. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?

 

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us, for example when filling in forms or contacting us to enquire about services.

The personal information collected depends on the context of your interactions with us and the Website. It may include your name; phone number; email address; job title; username; password; contact or authentication data; and other similar information.

All personal information that you provide must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information about visits to our website is collected automatically — such as your browser or device characteristics, location data or pages visited.

When you visit our website, we automatically collect certain data. This does not reveal your specific identity (like your name or contact information) but allows us to understand how visitors use our website.

This information may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLS, device name, country, location, information about how and when you use our Website and other technical information.

This information is collected for internal analytics and reporting purposes, to help us understand how and when people use our website and to maintain the security and operation of our website.

We also collect some information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. This includes data our servers automatically collect when you access our Website. It can include diagnostic, usage, performance and service-related data which is stored in log files. Depending on how you interact with our website, this may include your IP address, device information, browser type & settings and information about your activity on the website (such as pages and files viewed, searches, date/time stamps associated with your usage and which features you use), device event information (such as system activity, hardware settings and error reports).

Device Data. We collect some data about the device you use to access the website – ie your computer, phone or tablet. This may include information such as your IP address (or proxy server), the device or application used, location browser type, operating system, system configuration information, hardware model, internet service provider and/or mobile carrier.

Location Data. We collect information about your device’s location, which can be either precise or imprecise. How much information is collected depends on the type and settings of the device you use to access the website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to maintain accurate records and provide relevant marketing, offers and services to you, we may collect some information about you from other sources, such as public databases, joint marketing partners, data providers and affiliate programs as well as from other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, social media profiles, social media URLs and custom profiles, and is used for the purposes of targeted advertising and event promotion.

 

2. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

Personal information collected via our Website is used for a variety of business purposes described below.

The information we collect or received is used by us:

  • To facilitate account creation and log in process. If you choose to link your account with us to a third-party account (such as your Google account), we use the information you allowed us to collect from those third parties to facilitate account creation and log in process for the performance of the contract.
  • To post testimonials. We post testimonials on our Website which may contain some personal information, such as your name, job title and company. Prior to posting a testimonial, we will obtain your consent to use this information and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at information@cobacsecurity.co.uk and include your name, testimonial location and contact information.
  • To request feedback. We may use your information to request feedback and to contact you about your use of our Website.
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
  • To manage user accounts. We may use your information for the purposes of managing user accounts and keeping them in working order.
  • To send administrative information to you. We may use your personal information to send you information about products, services and changes to terms, conditions and policies.
  • To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
  • To deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

 

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

 

4. WHO WILL YOUR INFORMATION BE SHARED WITH?

In Short: We only share information with the following third parties.

We only share and disclose your information with the following third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the contact details provided in the section below titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

Google Analytics
Creates anonymised data based on website traffic and visitors’ interaction with our website.

HeyYou! Digital: contact via email at hello@heyyou.digital or phone 07969 002028
Data shared: access to anonymised data through Google Analytics, access to website logs.

Baby Giant: contact via email at hello@baby-giant.co.uk or phone 01329 830380
Data shared: access to website logs.

Continuum/C427
Data shared: information you enter into the C427 app.

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We use some cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies to access or store information. Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookies Policy.

 

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate security measures designed to protect the security of any personal information we process. Despite our safeguards and efforts to secure your information, no electronic transmission via the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to bypass our security measures and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, the transmission of information to and from our website is at your own risk. You should only access the website within a secure environment.

 

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. Log in accounts are only created for employees and will not be created for children under the age of 18. If we learn that personal information from users under the age of 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at information@cobacsecurity.co.uk.

 

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA) you have certain rights under applicable data protection laws such as GDPR. These may include the right (i) to request access and a copy of your personal information; (ii) to request your personal information is rectified or erased; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If our processing of your personal information is based on your consent, you have the right to withdraw this consent at any time. Please note this will not affect the lawfulness of processing before the withdrawal of consent, nor will it affect any processing of your personal information based on lawful processing grounds other than consent.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our Website visit http://www.aboutads.info/choices/

 

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate. This signals your preference to not have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

 

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at information@cobacsecurity.co.uk or by post to:


Cobac Security
The Old Vicarage
Market Street
Castle Donington
Derby
DE74 2JB.

 

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us via email at information@cobacsecurity.co.uk. We will respond to your request within 30 days.

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